Menu: Home :: go to Journal :: switch to Russian :: switch to English
You are here: all Journals and Issues→ Journal→ Issue→ Article

Development of the System of Electronic Service in Bank Activity


Transition of the bank sphere of Russia to an evolutionary way of development assumes formation of services of Internet banking as banking services of a new type by means of improvement of Internet-technologies. Modern Internet-technologies give an opportunity to commercial banks build a part of the services to new level, thus attracting potential clients and reducing cost of their service. Use of electronic banking gives a number of advantages. For the Russian banks introduction of effective systems of online customer service is extremely important condition of their development and increase in efficiency. In spite of the fact that electronic banking for our country is rather new technology, most domestic banks for the last few years offered the population own programs of Internet banking with a wide range of possibilities, having made huge break in this direction. It is natural that with development of electronic banking there are relevant issues of increase in effectiveness of services of this look, expansions of a range of online services in general and at the same time – ensuring individual approach to each client of bank taking into account his requirements. The scientific and methodical help in creation of approaches of ensuring quality of banking services, receptions and ways of its control and also cost efficiency of the held events is necessary for Internet banking.


Bank, banking services, bank service, Internet banking, electronic bank service, electronic banking, online services, remote service

Full-text in one file









1. Roganova S. Yu., Matyukova V. S. Issledovaniye i analiz ispol'zovaniya distantsionnogo bankovskogo obsluzhivaniya na osnove rassmotreniya ego preimushсhestv i nedostatkov [Research and analysis of use of remote bank service on the basis of consideration of its advantages and shortcomings] // Ekonomika, predprinimatel'stvo i pravo. 2017. T. 7. № 4. S. 217-224. doi: 10.18334/epp.7.4.38617 2. Kudryashov V. V., Zagoskina E. O. Internet-banking v Rossijskoj Federatsii: problemy i perspektivy razvitiya [Internet banking in the Russian Federation: problems and prospects of development] // Juvenis scientia. 2017. № 4. URL: 3. Lukerina А. V. Internet-banking (elektronnyj banking) v Rossii [Internet banking (electronic banking) in Russia] // Nauchnye zapiski OrelGIET. 2013. № 1 (7). S. 85-88. 4. Obukhov V. V., Osipovskaya А. V. Elektronnyj banking v bankovskom obsluzhivanii [Electronic banking in bank service] // Ekonomicheskij zhurnal. 2012. T. 27. № 3. S. 76-84. 5. Revenkov P. V. Bezopasnost' bankovskogo biznesa v kiberprostranstve [Safety of banking business in a cyberspace] // Bankovskoye delo. 2016. № 2. S. 80-84. 6. Panova А. Yu., Pepelyaev I. А. Elektronnyj banking v Rossii [Electronic banking in Russia] // Nauchnaya diskussiya: voprosy ekonomiki i upravleniya. 2016. № 3 (47). S. 53-57. 7. Krivushkina K. S., Belokonskaya E. G. Internet-banking v Rossii: problemy i perspektivy razvitiya [Internet banking in Russia: problems and prospects of development] // Sb. nauchnykh trudov vuzov Rossii «Problemy ekonomiki, finansov i upravleniya proizvodstvom». 2013. № 34. S. 167-172. 8. Evdokimova S. S., Mokhova O. V. Optimizatsiya stoimosti razrabotki i vnedreniya innovatsionnykh vidov distantsionnykh bankovskikh uslug [Optimization of cost of development and deployment of innovative types of remote banking services] // Vestnik АGTU. Seriya: Ekonomika. 2017. № 3. URL: 9. Vinnikova I. S., Rybakova А. S. Otsenka sovremennogo sostoyaniya internet-bankinga v Rossii [Assessment of the current state of Internet banking in Russia] // Internet-zhurnal Naukovedeniye. 2015. № 5 (30). URL: 10. Bakunin T. V., Obukhovskaya I. F. Sovremennye tendentsii bankovskogo marketinga: teoriya i praktika [Current trends of bank marketing: theory and practice] // Vestnik Omskogo universiteta. Seriya: Ekonomika. 2014. № 2. S. 34-40. 11. Frolov D. B., Revenkov P. V. Kiberbezopasnost' v usloviyakh primeneniya sistem elektronnogo bankinga [Cyber security in the conditions of application of systems of electronic banking] // Den'gi i kredit. 2016. № 6. S. 9-12. 12. Berdyugin А. А. Bezopasnost' pol'zovatelej elektronnogo bankinga [Safety of users of electronic banking] // Nauchnye zapiski molodykh issledovatelej. 2017. № 2. URL:

Section of issue

Digitalization of Economy and Management

Для корректной работы сайта используйте один из современных браузеров. Например, Firefox 55, Chrome 60 или более новые.